A very happy new year to all (colleagues, clients and all who share an interest in issues of consumer affairs and complaints handling, customer service and compliance issues)!
This will be somewhere to find out what is happening in Australia and elsewhere in consumer affairs and industry regulation, pick up news, hear from some associates, find information and ask questions. I’ll report on meetings and conferences I attend, relevant news and forthcoming events.
Please post your comments, ask questions about compliance and complaints issues and make suggestions about the blog.
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